Job Title: Implementation Consultant
Division/Department: Professional Services
Employment Type: Full Time
Reports to: VP, Professional Services
Location: Remote (USA)
The last eighteen months have seen unprecedented growth in eCommerce sales. For every $5 spent on retail purchases in Q4 2020, $1 came from online orders. In this increasingly competitive and changing environment, retailers and brands have come to rely on PlumSlice as their product data management partner.
PlumSlice powers modern merchandising, marketing, and omnichannel commerce. Our platform is the most powerful data management, enrichment, syndication and automation solution for brands and retailers in the market today.
Our cloud-native solutions focus on Product Experience Management (PIM/DAM/MDM), Merchandising, and Supplier Collaboration. The platform is equipped with workflow, automation, data governance, syndication, and we are currently adding advanced AI and natural language processing to drive even more value for our customers.
PlumSlice has an exciting opportunity for a results-oriented Implementation Consultant to join our dynamic, growing company. This full-time position will have the opportunity to influence and meaningfully contribute to a rapidly growing organization committed to delivering quality and impactful business solutions. If you have a passion to deliver quality software and top-notch consulting services to retailers and brands, and thrive in a true team environment, we want to meet you!
PlumSlice is headquartered in Miami with a satellite office in Ahmedabad, India. This position is U.S. based.
The Implementation Consultant is responsible for supporting and potentially leading PlumSlice implementations by mapping customer business processes and requirements to our solutions. Partnering with PlumSlice internal teams and our retail client stakeholders they will plan, coordinate, document and guide all aspects of our implementation projects. Implementation Consultants are responsible for contributing to and executing on project plans, defining business requirements, issue management tracking and resolution, basic system configuration and functional testing. The Implementation Consultant must have outstanding analytical skills, communication skills, be organized, detail oriented, and flexible. The Implementation Consultant will be remotely based.
- Engage and execute on concurrent multiple PlumSlice software implementations.
- Conduct requirements gathering sessions with client to map comprehensively to solution configuration.
- Contribute to and align project plans with PlumSlice teams and client stakeholders and ensure the completion of tasks and adherence to timelines.
- Execute on planned tasks such as system configuration, data loads and functional testing.
- Track and analyze issues through to resolution.
- Establish communication management with remote team members including cadence meetings, agendas, meeting recaps and status reports.
- Create and maintain comprehensive project documentation including issues tracking, requirements, functional gaps, assumptions, risks and changes.
- Publish progress reports including accomplishments and upcoming tasks
- Work across multiple time zones and occasionally outside office hours.
- Approximately twenty-five percent travel may be required (post-COVID)
- Ensure the primary objective of customer success in delivering value to the client is always met throughout the project.
Desired Experience and Qualities
- Must have a Bachelor’s degree
- At least 7 years of software implementation and consulting experience in the retail sector or comparable direct Retail / Brand experience.
- Experience with retail or brand eCommerce space preferable.
- Experience with Product Information Management (PIM) or MDM systems preferable.
- Experience working with emerging technologies focusing on cloud solutions, SaaS platforms or enterprise applications.
- High attention to detail and must be able to react quickly to changing demands.
- Passionate about learning and mastering new business systems and look for creative solutions to problem solving.
- Must be customer oriented and driven to exceed expectations.
- Ability and desire to transition into Project Management and leadership roles quickly.
- Must be flexible, and when needed, willing to take on unassigned tasks to ensure continual progress.
- Experience in using project management and presentation tools.
- Excellent written and oral communication skills across all levels of external and internal teams.
- Strong analytical, organizational, and presentation skills
- Excellent leadership and interpersonal skills.
- Proven track record of working concurrently on multiple customer engagements.
- Must be able to self-manage, work independently and prioritize daily schedules, work effectively in a collaborative style with remote client stakeholders and internal teams.
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